Terms and Conditions

We care about your privacy and want you to be familiar with how we collect, use, and disclose information. By providing personal information to us or by using the website, you acknowledge that you have read and understand these Terms & Conditions.

We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.

LIMITED LICENSE

We grant you a limited, revocable, and non-exclusive license to access and make personal use of our website. This limited license does not include the right to: (a) frame or utilize framing techniques to enclose the website or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the website or any and/or all Content (except caching or as necessary to view the website); (c) make any use of the website or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the website or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other "hidden text" utilizing any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the website or affixed to or contained in the website.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to the website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.

Any unauthorized use by you of the our website or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

PRIVACY POLICY

Information Collection and Use: We may ask you to submit personal information in order for you to benefit from certain features (such as newsletter subscriptions, tips/pointers, advertisements or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). Your personal information means the information or pieces of information that could allow you to be identified. Such as your name, address, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits or information about your lifestyle. We do not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank. We offer you to create a member account to enjoy certain services like storing your contact and address details for future use, purchase history and order tracking. While creating your member account our registration form requires you to submit your full name, phone number, email address and a password. Your password is a unique set of characters set by you and it is your responsibility to keep it safe and not to share with anyone. If you believe you password has been compromised, for any reason, you should change it immediately.

While using our website you will be informed what information is required and what information is optional. We may combine the information you submit with other information we have collected from you, whether on or offline, including, for example, your purchase history.

If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You acknowledge that we may use your information, and any ideas, concepts or know how contained therein, without payment of money or any other form of consideration, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products and Improving our products & your experience on the Site. To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request.

We and our service providers may automatically collect and use information in the following ways as you navigate around the website:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the website through a mobile device. We use this information to ensure that the website functions properly.

Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the website, pages visited, and language preferences. We use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the website. We also use cookies to recognize your computer or device, which makes your use of the website easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about website usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the website. We may also use cookies in online advertising to track consumer responses to our advertisements.

You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the website. You may also not receive advertising or other offers from us that are relevant to your interests and needs.

Interest-based advertising: We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the website and other online services, based on information relating to your access to and use of the website and other online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies; along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the website, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating website usage levels, diagnosing server problems, and administering the website. We may also derive your approximate location from your IP address.

Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the website.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service without prior notice for any users who violate these Terms and Conditions or infringe the rights of others. We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contact Us” section below.

REFUND & RETURN POLICY

CANCELLATION:

Order once placed can only be cancelled within 2 hours from placing the order. For cancellation, write to our customer support team on care@maate.in or call us at 18001020605. Once cancellation request is registered, your money will be refunded to your original payment method within 7-10 business days. No Cancellation requests will be taken if the order is already shipped.

REFUND & RETURN:

Product prices listed on our website are current and processed in Indian Rupees, however, these are subject to change without any advance notice.

We aim to satisfy all our customers and provide an enjoyable shopping experience. However, there may be times when you are not completely satisfied with the products purchased. We are happy to issue a full refund or to exchange the product(s) under the following conditions. Each item can be exchanged only once.

You have received the product in physically damaged condition.
Received product is past Expiry Date.
Received product has missing parts or accessories.
Product is lost in transit.

For return requests, write to our customer support team at care@maate.in or call us at 18001020605 withing 24 hours of receiving the product. Once the damaged or expired product is received at our facility and fully examined by us, as per your request, we will either send you the new product in exchange or your money will be refunded to your original payment method within 7-15 business days. The time period for the refund amount to be credited in your account may vary and is determined by the issuing bank. Please contact the issuing bank for details.

Return/exchange requests are subject to an inspection and are entirely at the discretion of Fifth Sense Naturals Private Limited. Damages due to neglect, improper usage or wrong application will not be covered under our Refund and Return Policy.

Please note that we cannot accept any exchange or return of any opened or used products once sold and delivered. We are not responsible for any damage caused post-delivery.

CONTACT US

Call us: 1800 102 0605
Email: care@maate.in
/MaateCare | /Maate

In the event of any dispute regarding the website, all rights and obligations and all actions contemplated by our Terms and Conditions or any policy, shall be governed by the laws of India and the courts of New Delhi, India.

We reserve our right to change the Terms & Conditions, Privacy & Cookie policy and Refund & Return Policy at any point in time. Any changes to these will become effective when we post the revised Policy(s) and Terms & Conditions on the website. Your use of the website following these changes means that you accept the revised Terms & Conditions, Privacy policy and Refund & Return Policy.